Reference and Information Services in the 21st Century: An Introduction

Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath. — 2nd ed. rev. p. cm. Includes bibliographical references and indexes. A companion Web site keeps this text up-to-date! This Web site features new readings for each chapter and information about changes in the reference tools described in these pages as well as important new ones. The intrepid and skill-seeking librarian of the twenty-first century